Privacy policy

This Privacy Policy sets out what data Maison Dulval ("the company," "we," or "us") obtains from you, what we do with it, and the safeguards we have in place, in connection with your use of maisondulval.com (referred to here as "the Site"). It applies to customers within the United States, the only market we currently ship to.

We treat the data entrusted to us with the same care we apply to our garments. The sections below explain what we keep, why we keep it, and the choices available to you.

1. What Information We Gather

Two streams of data flow into our systems:

Information you give us directly. When you place an order, sign up for our newsletter, or open a customer account, you may provide your full name, shipping and billing addresses, email address, payment card details, and the specifics of your order.

Information we collect automatically. As you move around the Site, certain technical details are logged in the background. These include the IP address assigned to your device, the browser and operating system you are using, the pages you visit, the routes you take through the Site, and the dates and times of those visits.

Cookies and similar technologies. Small text files are placed on your device to support functions such as remembering your basket contents, measuring how the Site performs, and serving advertisements that are likely to be of interest to you.

2. Why We Hold This Information

The data we collect is put to the following uses:

Processing your orders and arranging delivery
Responding to your enquiries, return requests, and customer service messages
Tailoring the shopping experience and refining product recommendations
Detecting and preventing fraudulent activity on the Site
Meeting obligations placed on us by tax, consumer protection, and other applicable laws

3. Who We Share Your Information With

Maison Dulval does not sell your personal data. Full stop.

We do, however, share certain information with specific third-party partners who carry out essential functions on our behalf, including:

Payment processors, who handle the secure capture of your card details and the transfer of funds
Couriers and logistics partners, who require your shipping details in order to deliver your parcel
Analytics and advertising providers, who help us understand how the Site is used and reach the right audiences with relevant campaigns

Each of these partners is bound by contract to use the information only for the purpose we engage them for, and to handle it in line with privacy regulations applicable to them.

4. Cookies and Online Advertising

Cookies fall into a few broad categories on our Site:

Essential cookies, without which basic functions (such as keeping you logged in or holding your basket) would break.
Performance and analytics cookies, which give us aggregated data on how visitors interact with the Site so we can improve it.
Advertising cookies, which we and our partners (including Google Ads and Meta) use to display marketing that is more likely to be relevant to you.

You remain in control of cookies through your browser settings, and you can refuse or delete them at any time. Please note that switching off certain cookies may degrade the way parts of the Site work.

5. How Long We Keep Your Data

Personal information is held only for as long as it serves a legitimate purpose. Reasons we may retain it include continuing to provide services to you, satisfying legal or accounting record-keeping requirements, resolving any disputes that arise, and enforcing the agreements between us. Once that purpose is exhausted, the data is either deleted or anonymised.

6. Your Rights Over Your Data

Depending on the laws of the state in which you reside, you may have one or more of the following rights:

The right to know what personal information we hold about you and to receive a copy of it
The right to ask us to correct inaccurate or incomplete records
The right to request the deletion of your data, subject to legal exceptions
The right to opt out of marketing emails at any time, either by clicking the unsubscribe link inside the email itself or by contacting us directly

To exercise any of the above, get in touch using the details at the bottom of this page.

7. Keeping Your Data Safe

We employ a combination of technical and organisational measures designed to shield personal information against unauthorised access, alteration, disclosure, and loss. While we make every reasonable effort to safeguard your data, no online platform can guarantee total security, and we cannot promise that information transmitted over the internet will be entirely free from risk.

8. Links to External Sites

From time to time, our Site may include links to websites operated by other companies. Once you click through to one of these external pages, you leave the Maison Dulval environment, and we have no influence over the privacy practices or the content of those sites. We would recommend reviewing the privacy notice of any third-party site before sharing your information there.

9. Updates to This Policy

This Privacy Policy may be revised periodically to reflect changes in our practices, the services we offer, or relevant legislation. Any revised version will be published on this page alongside a fresh effective date. We encourage customers to check back occasionally so they remain informed about how their data is handled.